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Designing the First Wayfinding App for Autistic People at DXB

Designing the First Wayfinding App for Autistic People at DXB

Designing the First Wayfinding App for Autistic People at DXB

10 min est. read

Overview

Designing DXB Inclusive Maps was both inspiring and demanding. The main challenge was creating a calm and supportive experience that avoided overstimulation while still guiding autistic travelers through complex airport processes. I simplified journeys into clear steps, tested colors and flows for accessibility, and refined interactions through research and iteration to make the experience intuitive and reassuring.

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My Role

Senior UI/UX Designer

Senior UI/UX Designer

The Team

1x UI/UX Designer

1x Creative Director

1x Strategy Director

1x Copywriter

1x Digital Strategist

2x Account Manager

1x UI/UX Designer

1x Creative Director

1x Strategy Director

1x Copywriter

1x Digital Strategist

2x Account Manager

Quick Preview

Problem

While mapping journey's for Dubai Airports…

We found a bigger one


While Dubai Airport is great at supporting autistic travellers,
For many neurodivergent travellers, this kind of help is still hard to spot, or comes way too late in the journey.

While mapping journey's for Dubai Airports…

We found a bigger one


While Dubai Airport is great at supporting autistic travellers,
For many neurodivergent travellers, this kind of help is still hard to spot, or comes way too late in the journey.

What happens when they try to seek help?

When asking their live support for help the response...

...is too long to screenshot.

And if you don’t use their live support, the only other way to find help…

…is buried inside a long PDF


Not exactly quick or easy when you’re already navigating a busy airport.

Opprtunity

What if we could create a digital tool that’s a calmer, more connected travel experience?

What is it?

An empathy led, autism friendly application, that guides autistic travellers from home to gate with calm, personalized, low stimulus navigation.

Research

This is what travel anxiety looks like to them:

Do's and don'ts to keep in mind when designing for people on the spectrum

Design

Three phases, one journey

Wireframes

The Final Look

Try it out yourselves

Scan the QR

Impact

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